This training is an overview of basic telecommunication skills to use when working with clients. It utilizes a Trauma Informed Approach to communication and provides concrete strategies to assist participants in identifying their client’s underlying needs. The training includes crisis communication methods for deescalating a frustrated client and how proper service etiquette can make clients feel safe, supported and hopeful, which will increase their likelihood of receiving services or continuing to receive services.

Registration: https://my.demio.com/ref/rn51O9Mcb5pKL08m

PLEASE NOTE: Redwood Community Services, Inc. is able to provide these trainings in partnership with Mendocino County Health and Human Services/ Family and Children’s Services, through Title IV-E funding. These workshops are FREE ONLY for eligible helping professionals from Mendocino, Alameda, Contra Costa, Solano, Humboldt, Lake, Mendocino, and Tuolumne Counties that work with youth in/or who are at high risk of entering the foster care system. PLEASE DO NOT register if you are outside of these service regions.